Location Details: Connecticut - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team...

At GoDaddy, we are looking for a Senior Natural Language Processing (NLP) scientist to join us, to help understand our product and chat survey data, and to extract customer sentiment and customer intent. We’ll build taxonomy and customer intent program based on live chat messages with chatbots, that allows us to distribute the intent signals back to product teams and help improve NPS score. The intent will also flow into chatbot, and SEO/SEM/SERP landing page to help personalize the product recommendation and pricing experience.  

Your contributions will affect millions of our customers and will have a direct impact on our business results! Our team's challenges include deriving value from sparse data, understanding large scale shopping data to extract and retrieve information and building best practices in this field to create the best user experience and highest user engagement. GoDaddy has deep and rich data sets, many still untapped, and your real passion for the cutting-edge machine learning algorithms has the power to unlock tangible business growth. 

What you'll get to do...

• Articulate and understand a business problem, identify challenges, formulate the ML/NLP problem and provide/prototype solutions
• Provide technical leadership, identify and understand key business challenges and opportunities, and develop end-to-end software solutions using ML/NLP
• Collaborate extensively with internal partners, program management, and the engineering team to ensure that the solution meets the business needs, permits valid inferences and has functional feasibility
• Collect and process large volumes of data; build new and improved techniques and/or solutions for data collection, management, and usage
• Communicate results in a comprehensible manner to all levels of the company
• Brainstorm and collaborate with other team members

Your experience should include...

• Minimum of 1+ years of management experience with a strong background in machine learning/NLP, software development and hands on experience with Deep Neural Network technologies
• Strong algorithm design and programming skills in at least one low level language like C++/Java, scripting languages like Python/R/Scala and experience with distributed computing (Hadoop/Spark)
• A passion for solving interesting and meaningful real-world problems using principled techniques and practices
• 2+ years of experience working with live data (data cleaning, data visualization and modeling)
• Experience with documenting, synthesizing and communicating results

You might also have...

• Educational Background: PhD. or MS in computer science or equivalent experience in quantitative fields

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.